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Terms and Conditions
1. Terms of Sale. When you place an order to purchase a product from Handy Niknaks, we will send you an e-mail confirming receipt of your order with the order details and order number. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you (the 'Despatch Confirmation E-mail'). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
2. Dispatch Policy. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.
Next Working Day Delivery, UK customers only - On the checkout page, select from delivery options - 'Delivery to UK - Next Working Day (If ordered before 2.00 pm.)(Delivery by Royal Mail Special Delivery). This is available when the order is placed, and payment received on a working day before 2.00 pm. This does not apply to items which are out of stock. Note: Royal Mail do not guarantee delivery on a Saturday. Orders placed on a Saturday before 10 am. with 'Next Working Day Delivery' are delivered the following Monday. Orders placed after 10 am. Saturday, all day Sunday or on a bank holiday with 'Next Working Day Delivery', are delivered within 2 working days. Note: Next Working Day Delivery is not available to all parts of the UK. For further information see Royal Mail Terms and Conditions.
3. Cancellation and Returns. If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. This does not apply to knives or tools which have been damaged due to misuse. This is available for 7 days after confirmation of the order. Please send an e-mail before returning any item:
e-mail: info handyniknaks.co.uk. The item must be returned in unused and undamaged condition. All original packaging and tags must be returned together with the item. Please note the customer is responsible for all postage charges incurred when returning an item.
4. Non-Receipt of an Order. if you have not received the item which you have ordered please contact us:
e-mail: infohandyniknaks.co.uk , TEL: 08701 288979. In the case of non-receipt of an order which has been despatched, we will report the loss to Royal Mail Claims Department. You will then be contacted to confirm non-receipt. Royal Mail investigations can result in criminal prosecutions in cases of fraudulent claims. This procedure must be followed when an item has not been received.
5. Order which has been Damaged in the Post. If the item has been damaged in the post, please contact us:
e-mail: infohandyniknaks.co.uk , TEL: 08701 288979. the damage will be reported to Royal Mail Claims Department. You will then be contacted to confirm this damage. Royal Mail investigations can result in criminal prosecutions in cases of fraudulent claims. This procedure must be followed when an item has been damaged in the post.
6. Faulty Items. You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. Please note manufacturers' warranties are are for manufacturing defects only and do not cover normal wear and tear or damage due to misuse.
7. Prices and Tax. The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown on the shopping cart page after 'Delivery Method' is selected. Prices may be displayed in Pounds Sterling, Euros or US Dollars. Payment in Euros or US Dollars may be made using Paypal Express Checkout. No VAT is currently charged. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
8. Sale of knives. Knives will not be sold to anyone under 18 years of age. We reserve the right to refuse a sale if we have reason to believe that the prospective customer is below the age of 18 years, or if we believe that the supply of goods to the prospective customer may infringe the law of England or present an unacceptable potential risk to the safety of others. We reserve the right to use any legal method open to us to establish a genuine age of potential customers in accordance and compliance of 'The Offensive Weapons Act 1996' . This may include a search of publicly available information, such as the Electoral Roll or Directory Enquiries. The results of any such search will be held in the strictest of confidence solely for the purpose of ensuring the validity of age declarations.
9. Colours. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
10. Confidentiality. All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
11. Indemnity. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
12. Jurisdiction. The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
13. Consumer Rights. None of the above Terms and Conditions affects your statutory consumer rights.
14. Company information. Handyniknaks is the trading name of BG & GC Macadam, which is a partnership registered in England and Wales. Data Controller Registration Number: Z1459256
Handy Niknaks TEL: 08701 288979
e-mail: infohandyniknaks.co.uk
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